beMatrix

Wijnendalestraat 174, 8800 Roeselare

Sales & Technical Support Electronics

Job details

beMatrix develops and produces modular systems for the live communication sector (events, stand construction, congresses, etc.). Our priorities are continuous innovation, sustainability and internationalisation. In addition to production facilities in Belgium and the USA, we also have various hubs worldwide for rental, sales and technical support. Due to our constant growth, we are looking for a Sales & Technical Support Electronics.

Job description:

Are you at home in LED technology and audiovisual systems? In this role, you combine your technical expertise with customer-oriented advice. You support customers and colleagues in the installation and use of our LED solutions and digital products throughout Europe.

Tasks

Technical support & training

Advise customers and internal teams on LED display integration.
Support the sales team with customer visits and technical questions.
Provide training to customers and colleagues on the installation and use of our LED solutions.
Ensure training materials are up to date and available.

On-site & remote support

Assist customers with technical issues by phone and remotely.

Go on-site to provide hands-on support to customers with LED display installation.

Check the quality of our LED screens and coordinate repair actions if necessary.

Showrooms & fairs

Ensure that our audiovisual products are optimally presented in our eight European showrooms.

Support our construction team at international trade fairs, so that our technology is perfectly demonstrated.

R&D & Market Trends

Follow the latest developments in LED and AV technology and share insights with the R&D team.

Stay up to date with software such as Novastar and other tools used within the AV industry.

Optimize the RMA process to help customers quickly and efficiently.

Profile

Experience and knowledge of LED screens and other audiovisual technology.
Customer-oriented and strong communication skills, with the right technical knowledge to advise customers smoothly.
Hands-on mentality and problem-solving skills.
Flexible and willing to travel occasionally within Europe.
Good knowledge of Dutch and English, additional languages are a plus.
Knowledge of MS Office and technical software (e.g. Novastar) within the AV sector.

Job offer

We offer you a varied, full-time position at an international market leader that invests heavily in its own people, solutions and innovations. You will join an energetic team where your initiative is given every opportunity and where challenging, ambitious projects await you. Your home base is an inspiring workplace in Roeselare where we build a future together that is sustainable, respectful, authentic and ambitious. You will have the opportunity to do groundbreaking work, supported by a close-knit and enthusiastic organization that puts collaboration first.